At Pulse Wear, customer satisfaction is our priority. If you experience any issue with your order, we are here to help and resolve it as quickly as possible.
When can you submit a complaint?
You can contact us if you experience any of the following:
• Received the wrong product
• Received a damaged or defective item
• Missing items in your order
• Size issues or exchange request
• Delivery problems
• Any other concern regarding your order
How to submit a complaint
To help us resolve your issue quickly, please provide the following information:
• Order number
• Full name
• Contact number
• Clear photos or videos of the issue (if applicable)
• Short description of the problem
Complaint submission time
All complaints must be submitted within 48 hours of receiving the order.
Resolution process
Once we receive your complaint, our team will review it and respond within 24–48 hours. If the complaint is valid, we will arrange:
• Product replacement
• Exchange
• Store credit or refund (if applicable)
Contact our support team
You can reach us through:
📩 Instagram: @pulsewearpk
📱 WhatsApp: 03112401399
🌐 Website Contact Form
Our Commitment
Pulse Wear is proudly powered by Fareed Book Centre, trusted by thousands of medical professionals. We are committed to delivering quality products and reliable customer support.
Wear Your Healing Aura. 🥼