1. Exchange Policy
We offer size exchange if the item does not fit properly.
Conditions for exchange:
• The item must be unused, unwashed, and in original condition
• All tags and packaging must be intact
• Exchange request must be submitted within 48 hours of receiving the order
Customers may be required to cover delivery charges for the exchange process.
2. Return Policy
Returns are accepted only in the following cases:
• You received the wrong product
• The product has a manufacturing defect
• The item arrived damaged
To process the return, customers must provide clear photos or videos showing the issue.
3. Refund Policy
Refunds may be issued if:
• The product is out of stock for replacement
• The returned item meets our return eligibility criteria
Refunds are processed after the returned item is received and inspected by our team.
4. Non-Returnable Items
The following items cannot be returned or exchanged:
• Used or washed products
• Items without original tags or packaging
• Products returned after the 48-hour complaint window
5. How to Request a Return or Exchange
To request a return or exchange, please provide:
• Order number
• Full name
• Contact number
• Photos/videos of the issue (if applicable)
Send your request through:
📩 Instagram: @pulsewear
📱 WhatsApp: (Your WhatsApp number)
🌐 Website Contact Page
6. Our Commitment
Pulse Wear is proudly powered by Fareed Book Centre, trusted by thousands of medical students and healthcare professionals. We strive to maintain the highest standards of quality, reliability, and customer satisfaction.
Wear Your Healing Aura. 🥼